Culturenik is always eager to hear from you.

Ordering, logistics and what not.

Our business hours are Monday - Friday 8:00AM - 5:00PM EST

Wholesale / Distributor orders only.

Phone: 877-687-2579

Fax: 877-568-7257

E-mail: sales@culturenik.com

For all general consumer inquiries to locate a retailer near you please contact us at sales@culturenik.com

New customers

We will need to set you up as a new customer, which should not take long at all. We will need 3 credit references and we can only approve your account as quickly as your references respond to us. So try and pick those you know will be quick.

Please contact our customer service department direct at 877-687-2579 or e-mail sales@culturenik.com to set up an account. Retailers: You can request a Pricelist/Minimums sheet for all products also by e-mailing sales@culturenik.com or by creating your own login on our homepage at www.culturenik.com.

For large retailers/volume inquiries, please contact Kellee Monahan at kellee@culturenik.com or phone 877-687-2579 x 2009.

For all Vendor Compliance requirements (EDI, ASN, VMI, custom labeling, etc), please contact Customer Service at sales@culturenik.com or call 877.687.2579.

If you have quick questions about anything, we highly recommend you use our “live chat” feature.

You can also call, email, fax, and get the same efficient service.

Shipping

Most goods are shipped FOB Stroudsburg, PA, by UPS or common carrier within 48 hours. Orders over 200 lbs will be skidded and shipped by common carrier. Future dating, ship windows, multiple location drop ships, etc can all be accommodated. For larger Direct Import orders, you can save both time and money by shipping FOB, point of origin.

Please contact Kellee Monahan if you are interested in Direct Import. kellee@culturenik.com

Payment Terms

All first time orders must be paid with a credit card. We accept Visa, Mastercard, Discover and American Express. We prefer a credit card number on file for all orders. Customer pays all shipping costs. A $20.00 charge plus immediate credit card terms will result with any returned checks. Net 30 terms can be established with customers who qualify. Please contact our customer service department at 877-687-2579.

A 20% restocking fee applies for any refused orders.

Returns/Damages

We have a no return policy. Damaged product must be reported within 72 hours of receiving merchandise. If any box in your shipment has exterior damage, be sure to indicate that at the time of receiving with your carrier. Report to us immediately with any contents damaged (if any). We cannot file a claim with your carrier for credit if you do not establish with driver “boxed damage” at the time of delivery..

Shortages/Discrepancies

Any Shortships/Discrepancies must be reported within 3 business days from receipt of goods. Contact our customer service department with invoice number and incident. No mis-shipped merchandise can be returned without our authorization.